NAMI New Hampshire has created this privacy statement in order to
demonstrate our firm commitment to your privacy and security. The
following discloses our information collection and use practices for
websites operated by NAMI New Hampshire including: www.NAMINH.org, Learn.NAMINH.org, www.TheConnectProgram.org, www.OnwardNH.org, and www.603Stories.org.
Effective Date: August 1, 2020. Last reviewed October 24, 2023.
Click here for information on our Terms of Use
- NAMI New Hampshire does not collect personally identifiable
information about you other than what you freely share. We do log the IP
address of every computer that visits our site as part of our normal
site usage tracking.
- You have the option of entering
personally-identifiable information about yourself as you interact with
the website, including name, address, demographic data such as age and
income, interests, etc. NAMI New Hampshire uses this information to help
us understand who our site users are and how we may better target and
tailor our services.
- NAMI New Hampshire does not share any of
your personally-identifiable information outside the NAMI New Hampshire
organization unless otherwise indicated when the information is shared
with NAMI New Hampshire.
- You retain full control over all
information you share about yourself, and may remove or request removal
of this information at any time.
- You retain full control over
what types of e-mail communication you receive from NAMI New Hampshire,
and may opt to discontinue e-mail correspondence at any time.
- You
have the option to share personally identifiable information about
yourself with other visitors to the website. These options are clearly
labeled as such, e.g. posting comments on page. You may remove or
request removal of any such information you share.
- Anytime you
enter personally-identifiable information, not intended to be shared
publicly, such as password, address, or credit card number, this
information is sent to NAMI New Hampshire or an authorized third party
(e.g., a credit card payment processor) over a secure connection.
- NAMI New Hampshire uses generally accepted industry standards to protect the information submitted to us.
The
NAMI New Hampshire website does not collect any personally-identifiable
information about our site visitors, other than information that
visitors freely enter.
The one exception to this is that, like
most websites, we gather certain information automatically and store it
in log files. This information includes Internet protocol (IP)
addresses, computer operating system, web browser type (Internet
Explorer, Firefox, Chrome, etc.), Internet service provider,
referring/exiting pages, date/time stamp, and clickstream data (i.e.,
which pages are visited, page load times, error messages, etc.). These
log files are stored indefinitely and are analyzed to help us understand
how our site is being used.
This information in and of itself is
not sufficient to identify site visitors in any personal way. However,
in the event that you experience difficulty using our website, we may
use your IP address in connection with your personal information to
perform troubleshooting. Also, in the event that criminal behavior is
suspected, NAMI New Hampshire may provide this information to law
enforcement, who could potentially trace it back to you through your
Internet service provider.
Sign-In Accounts:Access to
certain areas of the NAMI New Hampshire website requires the creation of
a sign-in account. These accounts include required fields for name,
username, and email address. If a sign-in account is used to access NAMI
New Hampshire’s online learning platform, course progress and
assessment scores will also be linked to the account.
The IP
address of all users who sign-in is logged. This is done to enable us to
troubleshoot sign-in or access problems for registered users.
Online Membership:Website
visitors have the opportunity to join NAMI New Hampshire online. When
joining, you must provide your contact information as well as processing
payment through a third party credit card processor. Your information
is then forwarded to NAMI New Hampshire where it is entered into our
secure membership database. In order to receive the full benefit from
your membership, your contact information will also be entered into the
national NAMI membership database. For information on their privacy
rules, visit www.NAMI.org.
Donor Privacy:NAMI
New Hampshire does not trade, share or sell a donor’s personal
information to third parties, nor do we send donor mailings on behalf of
other organizations. This policy applies to all donors, online and
offline.
If you make a donation online at our website, you are
required to enter personal contact information and then proceed to a
third party credit card processor. We use this information to process
your donation and send you a confirmation receipt. This information will
not be sold or shared with outside parties.
We also add you to
our donor database, from which you may receive periodic fundraising
appeals via postal mail or e-mail. This is outside of your general
opt-in preference for e-mail from NAMI New Hampshire as indicated on
your subscriptions page.
If you wish to be removed from our mailing list, please contact us via e-mail at development@NAMINH.org, by phone at 1-800-242-NAMI (6264), or at the address below.
Online Event Registration:If
you register for an event at our website, such as the NAMI New
Hampshire Annual Conference, you will be asked to provide contact
information. Additionally, you may be asked to enter credit card
information. We use this information to register you, to send you a
confirmation, and to do any subsequent follow-up about the event.
You
are also added to a mailing list, from which you may receive
announcements about future events via postal mail or e-mail. This is
outside of your general opt-in preference for e-mail from NAMI New
Hampshire as indicated on your subscriptions page. If you wish to be
removed from this mailing list, please contact us via e-mail at info@NAMINH.org or at the address below.
Online Advocacy:When
using our legislative engagement system to send letters or make calls,
certain information is required such as name, address, etc. In addition
to being used to send your letters or forward your call, this
information is logged and used by NAMI New Hampshire to help us
understand how often letters/calls are sent/placed and by whom.
Based
on your use of this system, we may follow up with you via e-mail about
other advocacy opportunities, if you are opted-in to receive E-News
alerts or general e-mail updates from NAMI New Hampshire. You can
control this preference on your subscriptions page.
Discussion Groups:The
NAMI New Hampshire website does not directly host discussion group.
Groups held on other platforms may be linked to from the NAMI New
Hampshire website. The privacy policies of the external websites hosting
those groups govern how data are collected on users of the groups and
how it is used.
Cookies:A “cookie ” is a small file that a
website can place on your computer. If your web browser accepts
cookies, the NAMI New Hampshire website may place cookies when you
visit. In order to sign in to the NAMI New Hampshire website, you must
accept cookies from NAMI New Hampshire. Cookies are used to present you
with a better experience and to remember your preferences, such as
Remember Me.
Also, clicking the “Logout” link from the top of any
page on the website other than the home page will remove your contact ID
from your cookie, and will prevent others from using your sign-in
account. Again, no personally-identifiable information is stored in the
cookie itself, and the only purpose the cookie is used for is to track
whether or not you are signed in as you move around the NAMI New
Hampshire website. You can remove NAMI New Hampshire’s cookie at any
time by following the directions provided in your Internet browser’s
“Help ” file.
For additional information,
visit the Learn.NAMINH.org Cookie Policy page.
Clear Gifs (web Beacons/web Bugs):We employ
a software technology called clear gifs (a.k.a. web beacons/web bugs)
in many of our e-newletters and other e-mail communications that help us
measure the effectiveness of our efforts. Clear gifs are tiny graphics
with a unique identifier, similar in function to cookies, and are used
to track which users have opened which e-mail messages. It is possible
for us to tie the information provided by clear gifs to your
personally-identifiable information, though we do not routinely do so.
We are primarily interested in the aggregate effectiveness of our
various e-communication efforts.
Link Tracking:Many links
within e-mail communications you receive from us, have a tracking ID at
the end. This enables us to measure how often certain links are clicked
on to gauge overall interest in the email campaign. From e-mails, or
from the website when you are signed in, it is possible for us to tie
the information provided by tracking IDs to your personally-identifiable
information, though we do not routinely do so. We are primarily
interested in the aggregate effectiveness of our various online efforts.
NAMI
New Hampshire does not share any personally identifiable information
about you with anyone outside of NAMI New Hampshire. The information we
collect is used internally to help us serve you better. You have the
option to update, revise, or have deleted any personal information you
have shared with NAMI New Hampshire. For specific information about how
information is used, please see the section above.
Communications From The Site:
Customer Service:
When
you create a sign-in account on the website, we will send you a
confirmation e-mail to verify your user name and password. We will also
communicate with you in response to your inquiries, to provide the
services you request, confirm the actions you have taken (online
transactions, etc.), and to manage your account. We will communicate
with you via e-mail, or we may communicate with you via telephone or
mail if we cannot reach you via e-mail.
General Announcements And Promotions:
We
will occasionally send you information on special events, news, or
opportunities. Out of respect for your privacy, we present the option
not to receive these types of communications. Please see “Choice and
Opt-Out “
E-Newsletters:
If you subscribe to one of our
e-newsletters, we will use your name and e-mail address to send it to
you. Out of respect for your privacy, we present the option to
unsubscribe. Please see “Choice and Opt-Out”
Other E-Mail Notifications:
You
may also choose to receive other types of e-mail from NAMI New
Hampshire, related to particular features on the site. You may control
what e-mails you receive from within the particular feature they are
related to.
Service Or Membership-Related Announcements:
On
rare occasions, we will send you service- or membership-related
announcements when it is necessary to do so. For instance, if our
service is temporarily suspended for maintenance, we might send you an
e-mail.
Generally, you may not opt-out of these communications,
which are not promotional in nature. If you do not wish to receive them,
you have the option to deactivate your account.
We
provide several opportunities for you to control the amount of
personally-identifiable information you share with us, and the use of
that information:
Self-Service:Each e-mail you receive
from us will state the reason you are receiving the message and how to
opt-out of future such messages. Note that this only applies to messages
from the NAMI New Hampshire mailing list and not direct communications
from individuals with NAMI New Hampshire email addresses.
Other Means:Please
contact NAMI New Hampshire directly if you wish to have your sign-in
account removed, be removed from any postal mailing lists, or are unable
to access any of the means explained under “Self Service” above. Or,
you may also respond to the return address on the information you
received.
info@naminh.org1-800-242-6264
webmaster
c/o NAMI New Hampshire
85 North State Street
Concord, NH 03301
In order to contact a different NAMI State Organization or local NAMI Affiliate,
please look up their contact information here.
Personally-identifiable
information that you provide NAMI New Hampshire will only be used
internally by NAMI New Hampshire and may be shared among the national,
state and local offices. Exceptions to this will be explicitly indicated
at the time personally-identifiable information is being collected.
This includes your name, address, phone number, e-mail address,
information preferences, and demographic information. Local NAMI New
Hampshire Affiliates are expected to adhere to these same privacy
practices.
In the course of providing our services, NAMI New
Hampshire relies on certain trusted business partners to perform certain
tasks, such as handling mass mailings, delivering e-communications,
processing payments, etc. This involves transferring information about
you in paper or electronic form. NAMI New Hampshire makes every effort
to ensure the trustworthiness and best business practices of these
partners. These agents and third parties are prohibited from using your
personally-identifiable information for any other purpose.
Links To Other Sites:
This
website contains links to other sites that are not owned or controlled
by NAMI New Hampshire. Please be aware that we, NAMI New Hampshire, are
not responsible for the privacy practices of other such sites. We
encourage you to be aware when you leave our site and to read the
privacy statements of each and every website that collects
personally-identifiable information.
Legal Disclaimer:
We
reserve the right to disclose your personally-identifiable information
as required by law and when we believe that disclosure is necessary to
protect our rights and /or to comply with a judicial proceeding, court
order, or legal process.
Browsers And Internet Security
Any
time you enter or provide personal information on our website, we
encrypt it using Secure Socket Layer ( “SSL “) technology. SSL protects
information as it crosses the Internet. To support this technology, you
need an SSL-capable browser.
You can tell if you are visiting a
secure area within a website by looking at the lock or key symbol in
your browser address window. If the address of the page begins with
“https:// “, it is secure. Occasionally, the page you enter data on may
not be secure, but by submitting the information you activate a secure
connection and thus your data is submitted securely.
We recommend that you use modern web browser with all relevant security updates installed.
We
follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we
receive it. No method of transmission over the Internet, or method of
electronic storage, is 100 percent secure, however. Therefore, while we
strive to use commercially acceptable means to protect your personal
information, we cannot guarantee its absolute security.
If
we decide to change our privacy policy, we will post those changes to
this privacy statement, the homepage or other places we deem appropriate
so that you are aware of what information we collect, how we use it,
and under what circumstances, if any, we disclose it.
We reserve
the right to modify this privacy policy at any time, so please review it
frequently. If we make material changes to this policy, we will notify
you here, by e-mail, or by means of a notice on our website.